I would really like to advertise that customers can call or text our company number but is there any solutions that allow for team management of incoming text messages? Also, does Ringcentral SMS support media like photos and videos?
Jan is correct! No team management tools yet. And MMS is very new and won't be fully rolled out for a few weeks. However since MMS is a brand new feature we expect to have many other spin-off feature requests. So feel free to submit a new Idea/Feature request here on the Community if you have any ideas.
I'll just one idea that may be helpful as I do it for our office. You can set the email notification for SMS messages to your main number to an email group. This way at least if someone sends a SMS to your main number someone will see it and can respond individually.