Conference call: list participants

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  • Updated 4 months ago
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We need to be able to see who is on our conference calls but there is no admin portal (web or app) to manage the calls like your competitors (Citrix for example).

You can only get a caller count by pressing a combination of keys which is not always practical when you are having a conference call.

A web interface where we can log in and manage the calls and see who is dialed in would be a fantastic feature.


Any chance this can be added? 
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Tom Watson

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Posted 4 years ago

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mark

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This is an important feature to add. Or a way to record these calls.
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Jan Ferguson, Channel Partner, Champion

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Mark,

I just tested the non-RingCentral users scenario. While they could conference together *if* the administrator allows participants to join without the host, they would not be able to record the call.

The only way they could accomplish this is if one of the non-RIngCentral participants had the host code. I personally cannot ever see why a RingCentral customer would give out their host code to a non-RIngCentral user.
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Kim, Alum

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Mark, the call recording is only retrievable to the RingCentral User that is the Host and the admin. You can download it and fwd it to them.
(Edited)
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mark

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So we would give the host code out to our client who would then have the prospect (who we found for the client) on the line. I do not see how to record that/retrieve that information. Sounds like Kim and Jan might have the answer on that. Thanks.
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Jan Ferguson, Channel Partner, Champion

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*9 will activate the recording. The recording can be retrieved from either the Call Log of the administrator or from the Recordings section of the Messages tab depending on whose host code was used.
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Kim, Alum

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Mark, please do not give out the Host Code for security reasons. These are for RingCentral Users only, not to be handed out externally.   
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Justin Gibson

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This reply was created from a merged topic originally titled See the numbers that join a conference call and the time they were on..

Need to be able to see the numbers that join a conversation and the time they were on. This is a required feature that needs to be developed asap.
(Edited)
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Symone Deserae'

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I agree with these concerns - Even freeconferencecall.com gives you a list of participants on a call, along with the call duration. Frankly, I messed up in giving a company-wide internal sales webinar by not looking at the list of participants before I exited the call - now my boss is asking me for metrics I cannot give her (i.e. the names of participants and how likely they are willing to purchase our product). Kind of disappointing that this is not a basic, available feature.