Create Admin *Status Change* Role

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This conversation has been merged. Please reference the main conversation: Admin: change users (DND, available, offline)

Provide a role that allows assigned users to change a users phone status. For example if a agent leave for the day their supervisor should have the ability to change their phone status to busy in order to prevent the agent from receiving calls as if they are available.

Even an auto status changer will work if possible. When a station is locked the phone status automatically change to busy. 
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Helen Julian

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Posted 1 year ago

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