Custom/Additional Analytics Portal Filters (for Queues)

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  • Idea
  • Updated 11 months ago
  1. Account type: Office Premium 2 - 99 lines 
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested: Queue tab will have an additional filter showing which number was called, the call queue members that can be selected and a kpi that reflects how many calls were received/missed by said member.
  4. A typical use case scenario explaining how your business would use the feature: Customer can select filters for Phone Number and Call Queue Member on the Queue tab so that they'll know how many people are calling a specific number to connect to which queue as well as how many calls each member receives. 
  5. Benefit of such feature: ease of use, as customer won't have to worry about internal calls between extensions, or calls direct to a user extension's number. Also, since they're looking for Queue calls, customers would normally look for said options in Queue rather than going to the Calls tab to filter it. 
  6. Number of Users and/or Digital Lines: 72 users / 52 lines

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Jasmine M, Employee

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Posted 1 year ago

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Jasmine M, Employee

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  1. Account type: RBS_RCO
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested: Customer would like to add additional filters to the reports (for example, via caller id used by extension)
  4. A typical use case scenario explaining how your business would use the feature: customer can make an outbound call using his device. change his caller id. With a filter/kpi for it, he can monitor how many calls he has made using whichever caller id number he's used. 
  5. Benefit of such feature: ease of use, especially if customer is calling in behalf of different offices, that need to reflect said caller id number. 
  6. Number of Users and/or Digital Lines: 22 users / 20 lines
This is for the Analytics Portal, Performance Reports for Users.

(Edited)