Custom recording issue.

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In response to Paperless Insurance Services, Inc. on Facebook: http://www.facebook.com/133333713988/...

Please help. I submitted a support request 03510795 at 12:50 PM Pacific on 4/15, it's been over 24 hours and I haven't been contacted by support.
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Posted 4 years ago

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Rob Benn-Frenette, Champion

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What level of urgency did you put on your ticket?
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Dimiri

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I don't remember and I can't review to answer. But I would say it's pretty urgent.
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Rob Benn-Frenette, Champion

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You would of had to put the ticket as the highest level, otherwise their Terms say 24 or 48 hours to respond (usually it's sake day). Maybe call support, dial 611 from your phone (either desk or soft phone)

The RC staff won't see this until tomorrow, so you'll need to call support if you would like the matter looked in to tonight.
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Dimiri

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Thanks, it can wait till tomorrow. 
I submitted it yesterday noon and got this auto response, which states 24 hours. At 4 pm today I decided to escalate it further. 


Dear ****

Thank you for contacting RingCentral Customer Support.

A RingCentral Technical Support Specialist will respond to the case that you have created with a reference number of 03**** within 24 hours.

To make any updates or check the latest status of the case, please visit our support portal at: http://success.ringcentral.com/RCContactSupp 

Sincerely,
RingCentral Support Team
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Mike, Official Rep

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It appears you have the auto-receptionist going to extension "0" which is playing a different message. You'll need to upload those messages to ext "0" instead. 
 
Please reply here if for some reason there's still a problem. 

Mike
(Edited)
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Dimiri

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You are correct.
And when I open my dashboard the correct voiceprompt is playing -19 seconds long.
However, when I test that calling to my 877 number - the old message, that is 30 seconds long, is playing. And I am asking RC support to help me fixing it.
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Dimiri

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Yes, again, you're correct  - I had to upload it under ext 0. Thank you!! This issue has been resolved.
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Mike, Official Rep

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OK. Thanks for confirming it's fixed. I'll close the ticket.  Feel free to post here at the Community if you need help again. 
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Mike, Official Rep

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Dimiri ,   If you don't mind can you click the link below and tell us about your experience using the Community? 

Tell us about your visit - 30 seconds!

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