Customize Access Levels for Users. Customize Access to Extension Specific Call Recordings

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It would be very helpful to be able to give certain access to users aside from the role they are assigned.  For example, I have a quality care team listening to recorded calls for my reservations team, but I don't want them being able to listen to ALL extensions because other extensions discuss confidential information that are not relevant to the quality controller for my reservations team.  Thank you


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Posted 2 years ago

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Saadet, Employee

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Hey there, have you looked into User Groups? You could make it so that the QA team only has access to view specific User's Call Logs/Recordings
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This reply was created from a merged topic originally titled Ability to create custom roles and give certain users or managers access only to ....

Hi,I noticed that group managers are unable to listen to recorded calls of their team members unless they are part of a group that has been granted with the "Full Company Call Log" permission. The problem with this is that, giving users this permission means they are able to see everyone in the company's call log. We do not want them to see everyone's call log. Is there any way we could allow our group managers to listen to recorded calls without giving them full company log access?