Customize Access Levels for Users. Customize Access to Extension Specific Call Recordings

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It would be very helpful to be able to give certain access to users aside from the role they are assigned.  For example, I have a quality care team listening to recorded calls for my reservations team, but I don't want them being able to listen to ALL extensions because other extensions discuss confidential information that are not relevant to the quality controller for my reservations team.  Thank you
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DARBAHANI CEO

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Posted 1 month ago

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Saadet - Community Support, Official Rep

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Hey there, have you looked into User Groups? You could make it so that the QA team only has access to view specific User's Call Logs/Recordings