Conference Calling: Customize conference line number

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It would make a huge difference for our company if RingCentral allowed its users to customize the number that we use to access the conference line. It's confusing for our clients to have to dial into a line with an unfamiliar area code that does not match the remainder of the phone numbers on our account. Even if RingCentral made it possible for us to purchase an additional number which we could use to forward calls directly to the general conference line, that would make a great difference.
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RWhite

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Posted 2 years ago

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Brandon, Champion

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If you are ok with paying $5 per month you can order another number and forward it to the conference bridge.

If you use auto attendant for your main number you could point an option from the greeting to the conference number.

For both methods you would use one, free virtual extension.
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OPERATOR

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This reply was created from a merged topic originally titled change the dial in phone number on the free conference feature.

Requesting to change the dial in phone number on the free conference feature using their own number
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Finny Varghese

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This reply was created from a merged topic originally titled Allow the Users the ability change conference number AND OR Conference Pins.

Give users the ability or option to change conference number or pins as needed. This will be helpful for small businesses as they may have situations arise where they i.e. may have terminated an employee and want to prevent that individual from using the company conference line for future personal \ business use.
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Slicktop

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This is also valid for executives that presume calls will be confidential.  It is understood that there are host options to identify the number of callers and lock a conference, but most executives do not want to have to use these host features.  They just want to be able to distribute a unique Conference Code so they know the conference is secure.

(Edited)
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David Shirk

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Several other threads on this request, along with request to be able to schedule future calls with different participant codes. RC Meetings has additional features if you subscribe for enough attendees, but that seems excessive when you just want conference calls.
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Lawrence Juster, Solutions Engineering

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Good morning Finny,
This item comes up every so often and what I always advise is that when you terminate an employee, you delete their User Extension. When you do that, it deletes their Host & Participant codes so even if they try to use it, it won't work anymore. You can reuse that extension number for someone else and when you create the new User extension, it will generate new Host/Participant PIN codes. 
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Lawrence Juster, Solutions Engineering

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Hello Slicktop, no, my response was directly related to Finny's use case. In regards to what you are asking about, every customer has the ability to create virtual extensions. So in your specific business model, if it is mission critical to have confidential conference calls then I would suggest, your admin create 1 or 2 virtual extensions for the User that needs to rotate Host/Part. PIN codes. 
Another option is if you know you are going to have back to back calls, you can use RingCentral Audio Conference bridge for the 1st call, then set up a RingCentral Meetings session that will generate a brand new Meeting ID every time. You don't have to use the screen-share or video conferencing features if you don't need them. You can just use the audio bridge which will have a new ID each time. 
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Slicktop

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Thanks for the tip on the "video conference"  I will have executives use that for confidential calls.  Still not a good solution to have to delete a user extension to create new Conference code for staff changes.  It would be much better to have the ability for the administrator to just generate a new code when changing Password/PIN and keep the other extension settings intact, rather than having to completely redefine an extension just to get a new Conference code.
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Lawrence Juster, Solutions Engineering

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Anytime! Many customers use RingCentral Meetings in just this way to generate a new bridge each time. For the audio bridge and the changing the Host/PIN codes each time, it is a valid request and using the Community site, you can add this feature request for people to vote on. :)
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Kim, Alum

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If a New employee is starting it is recommended that the Old Ext be completely delete (See Delete User) (do not delete the number/phone), and create a new extension.  
This will allow the New user to:
  1. Get a Welcome E-mail so they can setup their extension from scratch (including create a password, security question and PIN code), 
  2. The RingCentral Meeting invites to pull the New users name. 
  3. It removes the potential of forgetting a setup like changing the phone, extension number, or call handling rules.  
  4. New Conference Calling Host/Participant codes are produced when a New User is generated. 
It makes the whole process cleaner and easier to delete the old extension and create a new one for the New Hire.
(Edited)
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Slicktop

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It is your opinion that it is easier to delete an old extension and completely recreate a new one.  IMHO it is certainly not easier to have to recreate all the extension settings for a new user including presence settings, permissions, call queue memberships, etc., than simply generating a new Conference code, resetting a Password and PIN and changing the name and email address when the replacement staff will need the same phone settings as the previous user.  Also, there may be a time period before a replacement is hired, and the phone extension still needs to be useable by someone who sits at that phone location to temporarily fill in.
(Edited)
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BUENAVENTURA

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This reply was created from a merged topic originally titled Conference Calling: Personalized Conference Number.

As consumers we should have access to change the conference call in number. The Philadelphia number is a bit awkward.
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Caltronics

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This reply was created from a merged topic originally titled Have an option to be able to change the conference number to a local number.

Have an option to be able to change the conference number to a local number 
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JHAVERI

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  1. Account type  : Office Premium 20 - 99 line [T1_RCO_20_P]
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested: customer would like the ability to change the dial-in conference number.
  4. A typical use case scenario explaining how your business would use the feature: either select from a set of options per area code, or contact support in order to have it done. 
  5. Benefit of such feature: ease of use for customer/ customer's preference
  6. Include any related case number if applicable: 07660096 
  7. Number of Users and/or Digital Lines: 70 extensions / 83 digital lines