Daylight Savings Time Conversion

  • 0
  • 1
  • Idea
  • Updated 5 months ago
Hi RC,

We are located in Canada with RC users in BC, QC, ON and AB. Our retail offices operate on a fixed schedule year-round, say 9AM to 6PM. Since we are in Canada, we use Daylight savings, so every March the clock is moved forward an hour, and every November the clock is moved forward an hour.

Every one of our users is affected by this time-change twice a year. We use the user hours functionality so that calls during non-business hours are routed differently, either to a Support center that operates 8AM-10PM, or directly to the user voicemail.

In the RC Timesettings on the website, there is no option to automatically enable or disable daylight savings time. Currently all ON locations that have their timezone set to -5 ET, Their calls from 9AM to 10AM current time are being redirected even though the location is open. I can manually fix this by changing every user (100+) to -4 GMT (Which is AT on RC, but also EDT currently), however we would need to do this twice every year.

Also from my conversation with RC support, there is no way to only blanket apply the time-zone change to users without disrupting or overriding other settings, this is a huge inconvenience that definitely needs to be looked at. The template feature is nice, but what if we only want to template one item (In this case time-zone).


Photo of Jay Menda

Jay Menda

  • 82 Points 75 badge 2x thumb

Posted 5 months ago

  • 0
  • 1
Photo of HEINRICHS

HEINRICHS

  • 218 Points 100 badge 2x thumb
I haven't run into any time zone issues as we are in the midwest US so we also observe daylight savings time.  I will be sure to watch that going forward, however, I do think it is odd that you can't use a template to override this for all your users?  Have you tried it with a couple users?  For example, I have a template that simply updates hold music for all users.  It doesn't override any other settings as long as 'Override User Settings' isn't set underneath any other option.
Photo of Jay Menda

Jay Menda

  • 82 Points 75 badge 2x thumb
A lot of the users that are not yet implemented don't have anything set (yet), so the override wouldn't need to be checked to replace the blank spots. I've set them all up though just so the template wouldn't be an issue.

I spoke to someone at RC Support who said the automatic Daylight Savings adjustments aren't a feature yet. Which is when they said i should come here and suggest it. It's a strange thing, testing it with my own phone, It's functional whether I set it to -5 or -4 GMT (Eastern vs Atlantic); However testing it with some of the other users lines, it does make a difference.