Dead air on phone calls, the caller can hear me but I can't hear them.

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  • Updated 6 months ago
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case # 07226689
On several calls a day we can not hear callers, when they call back we can hear them. We take appox 400 calls a day and about 10 a day can not hear us. I sent RC a report of 6 so far today.
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OnCallAnswer

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Posted 6 months ago

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Brandon, Champion

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Did you look up the bad calls under reports > quality of service?  There is a lot of good data there that might help you track down the cause.
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OnCallAnswer

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Yes, thanks. They all show as good calls. 
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Brandon, Champion

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What kind of firewall and what ISP do you use?  I am not saying the problem could not be out on the internet or a RC issue, but often one way speech is a firewall issue. If you are using a small home/SOHO router/firewall it may not be capable enough to handle your volume of calls.