I prefer the old Legacy softphone, over the new Desktop for Windows/MAC softphone.

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: Desktop App: Feedback for Legacy Softphone upgrade to RingCentral for Desktop

I have been unable to figure out how to populate the cover page of an outgoing fax to a recipient that is not in my contact list.  It was quite easy to do with the old softphone app.

What am I missing here?

As you can probably guess, I hardly ever send any faxes.  This is the first time that I have attempted to send a fax using the "upgraded" softphone app.  Is there a screen that pops-up prior to actually sending the fax, where you can add the recipients information? This is for business, so I am afraid to get that far, and accidentally send out a fax with missing info on the cover page.

I would SERIOUSLY like to go back to the old softphone...

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Brian Seekon

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Posted 5 years ago

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Kim, Alum

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Official Response
If you are finding that the new desktop app is missing something that you use on the Legacy, please go to Settings > and submit Feedback. 
We do understand that technical issues and changes can be frustrating, and
want to hear from you, but feedback must be productive
and professional. 

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Kim, Alum

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Official Response
Attention: For troubleshooting please complete the following steps
  1. Please uninstall the old version off of your computer as it may cause some issues.  (The Legacy will be Labeled: "RingCentral: Softphone" or just "softphone").  
  2. Logout & Close the new one ... also close it from running in the background.
  4. Deauthorize the PC (see image at the bottom)
  5. Go to Computer > Local Disk (C:) > Users > pick user > If you don't see "App Data" at the top above Contacts just click on the bar above and enter in /appdata (then hit enter) > Local > RingCentral > right click on the Softphone and Delete

Deauthorize the PC