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Then I was haveing QoS issues and decided to double check my settings. So then I used a different guide from Ring Central (https://success.ringcentral.com/articles/RC_Knowledge_Article/7773 ) and noticed several differences from the SOHO Configuration Guide and this new Optimizing guide.
- Firewall settings are different for the Medium and Realtime for guaranteed and max burst.
- Network: RCFullRange4 and 5 are different from the config guide (See subnets).
- There are 2 additional IP addresses in the address objects list (RCFullRange6 and 7) that were not in the first manual.
As you can see I am quite concerned about which manual correct? For now, I am using the settings from the 2nd one listed.