Desk Phone Ringing Before Others

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

I have a call queue that forwards simultaneously to 5 extensions.  Each of the 5 extensions have a desk phone.  One of the desk phones rings before the others.  I have confirmed that each extension has apps turned on or off for testing purposes.  Still one desk phone rings before the others.  Has anyone experienced this issue before?
Photo of Matt Dillman

Matt Dillman

  • 496 Points 250 badge 2x thumb

Posted 2 months ago

  • 0
  • 1
Photo of Jessica - Community Support

Jessica - Community Support, Official Rep

  • 2,242 Points 2k badge 2x thumb
Hey Matt, 

Can you send over a screenshot of your call queue settings and double check if any extensions have advanced settings set up? Make sure that under call forwarding settings for each extension that the My Desktop & Mobile App is set to 0 Rings / 0 Secs. 

This conversation is no longer open for comments or replies.