Extend phone call limit beyond four hours.

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We regularly have calls with customers as well as training calls that go over the four hour mark (heck, we've had calls with clients go over the 12 hour mark too). If there a way to disable calls being terminated after four hours? It's really annoying for both sides to have that happen and really annoying for training calls to cut off mid training and having to re-dial in.
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Robert Jerina

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Posted 1 year ago

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Saadet - Community Support, Official Rep

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Official Response
The time limit for an active call can be adjusted on the back end. Simply open up a web case and let us know you would like the Time Limit for Active Call to be increased.