Develop a directory option for caller to choose instead of just leave a message

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It would be helpful if there is a directory option for callers to choose instead of just leaving a message. Therefore, the callers can choose if they want to leave a message or to transfer to other departments with a directory guide. 
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Homan Yam

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Posted 2 years ago

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Danno, Champion

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You could create that using IVR-multi level. 
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Danno, Champion

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If you want this is a call Queue scenario, then put that recording in the interrupt message and that should do the same thing. 
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Danno, Champion

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Sorry, without knowing exactly the specifics on your account - I was just guessing based on your post.
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Homan Yam

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Hello Danno, Thank you very much. We created a Call Queue. And we try to figure out if there are anyway to allow caller choose to leave message or route back to the main directory if we missed a call.
We called ring center and they told me it has not developed yet. And suggest me to post it here. And see if other users will need that and vote for it. I am appreciate for your time to share you experience with me.  
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Danno, Champion

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10-4. 
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Chris Duquette, Champion

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Can you put in key strokes and tell them in an on hold message to press * or # to either go back to menu or leave a message?
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Natalia Aldana

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 any update on this??
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Mike, Official Rep

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Sorry Natalia,  There's still no ETA on this one. 
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Natalia Aldana

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Thanks for the update.

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