Salesforce Integration: Differences between deskphone & softphone?

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Where can I find information about the Salesforce.com / RingCentreal AppExchange? I would like to know about the differences between the softphone and desk phone, pro's & con's ect.
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Cyd Stevenson

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Posted 5 years ago

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Jitender Kumar, Director Application Development

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Hello Nikolas, 
Unfortunately Salesforce does not offer phone integration in new Lightning UI. The good news is that we heard it is coming soon within a month or two. 
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Jonathan Clark

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Any updates on this? I heard Salesforce released their own phone service called Lightning Voice. Does that mean they are not adding openCTI?
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Jitender Kumar, Director Application Development

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Hello Jonathan, 
As far as we have the info they are adding OpenCTI to new Lightning. Lightning Voice is in addition to CTI support not substituting it. I am hopeful Salesforce will announce OpenCTI support for Lightning next month or so, perhaps along with Lightning Voice.
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Jonathan Clark

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Great to hear. I was just in a release webinar and they annoucned pricing then demoed Lightning Voice. No mention of the OpenCTI.
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Yosef Brailofsky

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When will this come? Five9 Supports lightning. See this link: https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001gGgIEAU
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Tony Van Oort

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Jitender - now that open CTI is available do you have an update for us?

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