Disable Call Waiting - direct to voicemail

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  • Updated 9 months ago

This conversation has been merged. Please reference the main conversation: User Settings: Disable call waiting while on a call.

We absolutely need a feature to disable call waiting- so calls will go directly to voicemail while the user is on the other line. Currently while on a call, if a second call comes in, the phone will beep and mute our conversation so our customer on the phone is having to repeat themselves. It is extremely frustrating and distracting. This feature is a no-brainer. At the very least, we should be able to mute the call waiting so it only pops up on our computer instead of beeping in our ear while we are trying to hold a conversation. 

We use the plantronics headset with the softphone app on our computers and we don't use a call queue since everyone in our office has very distinct roles. We don't want to route the call anyone else, but rather, it should just go directly to the user's voicemail while they are on a call. 
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Holly Burress

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Posted 9 months ago

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