DND: allow DND to be disabled on all desk phones

  • 1
  • 16
  • Idea
  • Updated 1 month ago
  • (Edited)
AT&T account
Photo of Hannah M

Hannah M, U.S. Tier 1 Support

  • 328 Points 250 badge 2x thumb

Posted 4 years ago

  • 1
  • 16
Photo of Brian Sherman

Brian Sherman

  • 1,980 Points 1k badge 2x thumb
Agreed that we should be able to disable DND from admin settings in the portal
Photo of Jeff Dorey

Jeff Dorey

  • 82 Points 75 badge 2x thumb
We need this as the button sometimes gets bumped by accident. On reception phones it creates quite a problem.
Photo of Eric L

Eric L

  • 2,688 Points 2k badge 2x thumb
I completely agree!  I thought that there used to be a way to remove the DND softkey on the VVX500 phones, but that no longer seems to be the case.  This is incredibly annoying since turning on DND using the desk phone is not reflected anywhere else except for that specific phone.  Thus, none of the other agents have any idea that it was accidentally enabled.
Photo of Rivera

Rivera

  • 82 Points 75 badge 2x thumb
I completely agree as well. There should be a way to disable DND from a physical phone.
Photo of Renee Bugbee

Renee Bugbee

  • 560 Points 500 badge 2x thumb
+1 We've never had a need to use DND, but I've had at least 5 users accidentally push it, the indicator is barely noticeable and they say their phone is broken and try to order a new unit! At least make the entire screen turn red or some better indicator! 
Photo of Chris Duquette

Chris Duquette, Champion

  • 16,376 Points 10k badge 2x thumb
It may all vary on what style / brand phone you're using. My cisco 508g hardly has an indicator, the DND tab changes from light to dark and my cisco 525g actually displays a black block with Do Not Disturb inside of it. maybe if DND is pressed the phones (users) line keys turn red like they would if the unit was in use? or blink or some type of better visual. But yes an admin should be able to check if a phone is in DND remotely, maybe DND should be a feature that should able to be selected to be turned off in templates / roles. 
Photo of Aaron Solorzano

Aaron Solorzano

  • 162 Points 100 badge 2x thumb
Still no traffic or movement on this. I dont think RingCentral even cares about these comments. 
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 5,832 Points 5k badge 2x thumb
Hi Aaron, 

We read every one of these comments and the product team is aware of all of the hundreds of different product ideas on the community. Saadet and I always come back and update any ideas that product has spoken of. We haven't heard of any movement on this idea within the product team as of yet! If we do, we'll make sure to speak to it and keep everyone in the loop :) 
Photo of Zach Pettit

Zach Pettit

  • 60 Points
It would be very helpful to have this feature.  I do not like employees having access to control the company's calls at this level.
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 21,282 Points 20k badge 2x thumb

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-09-09 This is already able to be done by your Customer Support.  We have all Polycom phones and had them push a custom config to all phones removing the DND buttonon the screen of the phone about a year ago.

Please get in touch with your Customer Success Manager or Account Rep and have them review if this is available for whatever hardware you run on RingCentral account. 


Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html