DND: allow DND to be disabled on all desk phones

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  • Updated 2 weeks ago
  • (Edited)
AT&T account
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Hannah M, U.S. Tier 1 Support

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Posted 4 years ago

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Brian Sherman

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Agreed that we should be able to disable DND from admin settings in the portal
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Justin Hempel

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Yes, we would love to be able to disable DND for the counter phones!
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Jeff Dorey

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We need this as the button sometimes gets bumped by accident. On reception phones it creates quite a problem.
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Eric L

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I completely agree!  I thought that there used to be a way to remove the DND softkey on the VVX500 phones, but that no longer seems to be the case.  This is incredibly annoying since turning on DND using the desk phone is not reflected anywhere else except for that specific phone.  Thus, none of the other agents have any idea that it was accidentally enabled.
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I completely agree as well. There should be a way to disable DND from a physical phone.
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Renee Bugbee

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+1 We've never had a need to use DND, but I've had at least 5 users accidentally push it, the indicator is barely noticeable and they say their phone is broken and try to order a new unit! At least make the entire screen turn red or some better indicator! 
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Chris Duquette, Champion

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It may all vary on what style / brand phone you're using. My cisco 508g hardly has an indicator, the DND tab changes from light to dark and my cisco 525g actually displays a black block with Do Not Disturb inside of it. maybe if DND is pressed the phones (users) line keys turn red like they would if the unit was in use? or blink or some type of better visual. But yes an admin should be able to check if a phone is in DND remotely, maybe DND should be a feature that should able to be selected to be turned off in templates / roles. 
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Aaron Solorzano

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Still no traffic or movement on this. I dont think RingCentral even cares about these comments. 
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Jessica - Community Moderator, Official Rep

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Hi Aaron, 

We read every one of these comments and the product team is aware of all of the hundreds of different product ideas on the community. Saadet and I always come back and update any ideas that product has spoken of. We haven't heard of any movement on this idea within the product team as of yet! If we do, we'll make sure to speak to it and keep everyone in the loop :) 
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Zach Pettit

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It would be very helpful to have this feature.  I do not like employees having access to control the company's calls at this level.
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-09-09 This is already able to be done by your Customer Support.  We have all Polycom phones and had them push a custom config to all phones removing the DND buttonon the screen of the phone about a year ago.

Please get in touch with your Customer Success Manager or Account Rep and have them review if this is available for whatever hardware you run on RingCentral account. 

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