Deskphones: Do Not Disturb soft key

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  • Updated 1 year ago
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Prior to the software change this year, the Polycom VVX410 system in the office was able to be used to show status. For example, pushing the DND soft key on one's phone, would display on others phone with a red bar. Currently, a red bar only shows up if they are on the phone, but the way it functioned before allowed us to know they were busy (not at their desk or on their cell phone). I really liked this functionality, please make this available again.
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Posted 3 years ago

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Dan S

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This is a must. We have a receptionist who needs to transfer calls. She cannot see if a user is on DND with her soft keys or with the desktop softphone. When she transfers a call to an extension that is on DND, it bounces right back to her (users do not have voicemail, instead of going to voicemail it rings back to the operator).

This makes a simple job of transfering calls very messy. If she gets a call that bounces back to her and then transfer to another user who is on DND, the caller even gets a message saying that there are technical issues (too many bounces back and forth?)


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This reply was created from a merged topic originally titled Please add the function to see who is on DND.

Please add the function to see who is on DND
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Spencer Stromberg

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The lack of this function is inexcusable on RingCentral's part. How is it possible that the phone's do not disturb status is not communicated to the desktop app and portal? Not only is the status not visible, but if I use the DND softkey on my phone, my desktop app still rings. What's more, not all users need or want to have the desktop app open all the time, so this aspect of "presence" needs to show on the phone.

BTW, we have the same issue whether it's with our older Polycom 400 and 500 series phones we brought to RC or with the new Cisco 8861s that we just bought 10 of.
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Carrie Meier

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Trying to understand your issue before we purchase desk phones to use with RC.  If a user has a desk phone and sets it to DND, it still shows them as available to other users and they still receive calls (both direct and from a call queue) on their desktop and/or mobile app?
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J.B. Ferguson, Champion

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That's correct. Setting DND on a phone will ONLY stop the phone from ringing. They would have to change their status in the system as DND...not just on the phone.
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J.B. Ferguson, Champion

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Here's where they can do this in the system.

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Goldie Lake

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Please make the DND function viewable on the phone.  It is a nuisance answering the phones and attempting to transfer calls and our client's being put on hold only to be told their contact is not available.
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Samantha Potter

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Not allowing the phones themselves to show users' do not distrurb status makes the do not disturb function on the phone useless.  I don't have the time or desk-top real estate to depend on the desktop app when I'm currently on the phone and using it to transfer calls.  The app is a handy tool when I'm not using my physical phone, but it is not my primary means of dealing with calls.  That's what the telephone is for.