Running PingPlotter to isolation of QoS issues.

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QoS issues such as choppy audio, echo, one way audio and the like are network performance related. Basically, somewhere in the network path there is either latency, jitter, or packet loss or a combination of 2 or all 3. There is a free 30 day trial tool called "Ping Plotter" which can be run from the same network subnet that the phones are in which will measure the performance of the network path. It provides measurements of packet loss and latency at all hops in the path from the users location to the RingCentral servers. Here are the instructions for downloading and running this free tool:
Download and run ping plotter from your PC to our servers. This is a free download program that measures performance over an extended period of time. Here is the URL of where to ge tit:

Download the standard version. Once you haveinstalled it, you may see a popup window asking for a license key like this:

Just click inside the User Name section and the “Doit later” button should be selectable, just click it and you can use this freeprogram. Once open, enter this IP address in the “Target Name” field: (This is the only server we have that will respond to ICMPtraffic)

 In the “Trace Interval” section, set the rate to 1second and in the “Focus Time” section, select the “All” option. Once thesevalues are entered, press the start button:

Here are some helpful links on how to decipher the data this tool provides:
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Justin, Employee

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Posted 5 years ago

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Kim, Alum

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  • Under Latency at the far right - anything above 100ms is not good.  Let your IT Dept know and they need to contact your ISP or troubleshoot the local network. 
  • Under Packet Loss (PL%) at the far left column  - anything above 5% is not good.  Let your IT Dept know and they need to contact your ISP or troubleshoot the local network. 
  • If these tests look good, then please attach a screen shot of the PingPlotter test AND the port configuration listed above to your WebCase.

For additional information and images please see How do I troubleshoot Call Quality issues - QoS?

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Danno, Champion

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Awesome information