Downloading recorded calls by bulk

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We've had multiple customers who want the ability to download recorded calls in bulk. They said they find it very inconvenient to download the recorded calls one by one. They want a faster method of downloading recorded calls. Hopefully this feature will be considered in
the future.


Account type:  U.S. account

A brief description of the business: customer did not discuss the nature of the business

A high level description of the product or feature being requested:
-wants a faster way of downloading recorded calls from the on line account
- wants to download recorded calls in bulk

A typical use case scenario explaining how your business would use the feature:
- customer wants to be able to download all recorded calls from the online account at once, not one by one

Benefit of such feature: can save a lot of time

Include any related case number if applicable:  case 05898114

Number of Users and/or Digital Lines: 3 Digital Lines , 2 users
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Ring Central Test Fax

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  • great

Posted 1 year ago

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Joyce

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This reply was created from a merged topic originally titled Can you add the feature to download all the recording at once for back up..

The recording will be wipe out after 90 days? Can you add the feature to download all the recording at once for back up.
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Saadet - Community Support, Official Rep

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Hello Joyce,

I would highly suggest using RingCentral Archiver to back up and store your recordings.
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CAMPAIGN

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This reply was created from a merged topic originally titled Mass Download of Call Recordings.

From an admin perspective, being able to mass download all of the recorded calls from each extension would be very helpful. Perhaps on a daily basis. Going into each individual extension and downloading every recording takes away time that I could be reviewing the calls or performing other tasks within my business. I think this would be a feature that would be very helpful not only to me, but others as well. 
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Sundberg

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This is an ongoing request to have this function act more as a service so one can run this as a task and download logs on a timed schedule.  I have asked for this over a year ago and no action yet.  Everyone who needs this please raise your voices.
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Branding Premiums

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Is this function implemented yet? I currently do not see a place where I can mass download current or historical complete log.
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Saadet - Community Support, Official Rep

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Sorry, there is no ETA on this feature. 
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KHAKH

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I agree that RingCentral needs this feature! We need to be able to download recordings older than 90 days without having to click one by one. 
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Control Room3

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Still waiting for a reply on when????????