This conversation has been merged. Please reference the main conversation: Desktop App: Call Screening not working on desktop app.
Call Screening for Desktop Softphones do not work without a workaround. Call Screening does not work for mobile apps even with a workaround. This should be a native feature and one with value for all customers. It makes setup and configuration easier and avoids confusing workarounds. Please enable this feature to work for direct extensions, like extension #113, #115, etc. and for when a customer directly calls a user's direct # and also for phone system extensions, like push 1 for sales, push 2 for support, etc.
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