ENHANCEMENT REQUEST - Improved Audit Data - Log Access to Call Recordings

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US Wholesale Drug Supplier (190 digital lines)

REQUEST to enhance the audit log to include who accessed call recordings.  Unfortunately, the current system you either give people access to all call logs/recordings or none.  So, managers of department X has access to department Y's call logs and recordings.  We would like to monitor/audit that access.

Since call recordings are sensitive at times, knowing who accessed them is an important audit item.
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Scott Walker

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Posted 1 year ago

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Eric Mathiasen

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I second this request.  We would absolutely like to have this information for audit reasons.  It might even become a regulatory issue for us, so it's a pretty significant want.