Failed faxes

  • 0
  • 1
  • Question
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic. Thank you The RingCentral C

from the windows app I get a popup saying that there are 31 failed faxed but when I go to the outbox (online login) I only see 3. How can I see all failed faxed?
Photo of ALCALA


  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 0
  • 1
Photo of Randy T.

Randy T.

  • 1,276 Points 1k badge 2x thumb
Just a guess, but you get a failed fax notice when a fax does not go through, but it will retry. So of the 31 notifications you got, 28 of them probably ultimately went through. The probable reason you got the failures is from the machine you were sending to being busy at the time of the original submission. You probably just have the 3 that never went through. You can verify these by checking corresponding faxes that did go through with the failures. Those should somewhat match up. I'm not a Tech, so again, just a guess.
Photo of Kim

Kim, Alum

  • 44,064 Points 20k badge 2x thumb

This conversation is no longer open for comments or replies.