False Display of Missed Call - Simultaneous Ring in a Queue

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  • Updated 7 months ago

This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

US Account - Medical Facility

Call queue have 7 lines ringing simultaneous - the queue setup for medical appoints (high volume); great feature because you have medical assistance assisting and taking calls;  once the call is answered the other 6 display missed call.  This is misleading to management as well as auditors that walk the environment, which been problematic for the end users.  Please consider changing this feature as it is not a true missed call.  I thinking it's a bug and would like to see this changed.
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Sheila Duckworth

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Posted 7 months ago

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Sorry to be the bearer of bad news, but... It is a well known issue and a thorn everyone's side. You can do a search and find all kinds of chatter about it. As I recall, RingCentral's take on it is that it is functioning as designed - regardless of how their users feel - and I don't believe they have any plans on changing it - unless something has changed in that regard.
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I have had users complain about this since we onboarded and the only recommendation Ring Central has is for me to tell all my users to vote on it in this Community forum. I'm sorry, but we don't have that luxury of time. This problem really should be addressed rather than calling it a feature.

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