This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue
Call queue have 7 lines ringing simultaneous - the queue setup for medical appoints (high volume); great feature because you have medical assistance assisting and taking calls; once the call is answered the other 6 display missed call. This is misleading to management as well as auditors that walk the environment, which been problematic for the end users. Please consider changing this feature as it is not a true missed call. I thinking it's a bug and would like to see this changed.