Fax Sync Issue

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Current system is very inefficient.  No sync between desktop app and online acct for faxes.  I dont want to deal with the same fax 3-4 times. 1 open fax and delete or forward. 2 open notice of fax sent. 3 next log in to app will bring up list of faxes already deleted.  Thus, have to review all over again and recall what I did with them.  Quicker to use the app than to log in on line.  Big time waster.  Have the online trash hold deleted faxes and messages to retrieve or bulk delete for good as desired.


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Posted 3 years ago

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Mike, Official Rep

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Hi Christopher, 

Can you clarify the sync problem you are having. The Desktop app and the Web Portal should show the same thing.  If they don't there may be a router/network configuration setting that is not right causing a signaling problem. 
View: Network requirements? to verify that your router is correctly configured. 

When you send a fax from either the destkop app, or the web portal they will first show up in the Outbox on the web portal, and show as "submitted" on the RC app. Below is an example showing two faxes; one sent from the desktop app and the 2nd send from the web portal.   After the faxes have completed, they'll then show in the Sent folder on the web portal and display "Fax sent" in the desktop app. 

The fax sent at 9:04 was sent from the Desktop App, and the fax sent at 9:05 was sent from the Web Portal. 

The problem is not seeing that a fax was sent.  I dont really care to see that a fax was sent unless it fails.  I dont want to see faxes that were deleted from the app pop back up again in the next time I sign into the app because they were also not deleted from the web portal.  This not an issue of my network or router.
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Mike, Official Rep

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The same would be true for deleted faxes.  If you delete them from the Desktop App, they'll no longer appear in the web portal. They shouldn't be reappearing when you log back into the Desktop App, unless there's a problem. 

If this is happening, then please take some screenshots so we can see the samples and open a support case. 

Feel free to reply here with the case number if you wish.