Fax numbers showing up in a funny format.

  • 0
  • 1
  • Question
  • Updated 1 week ago
  • Answered
Recently all my phone numbers in fax message log in the outbox and sent box are showing up in a strange format, i.e. if the number was (123) 456-7890 it shows up as +1 234567890 or +12 (3) 4567890. Anyone know why?
Photo of HOSLER

HOSLER

  • 84 Points 75 badge 2x thumb

Posted 3 weeks ago

  • 0
  • 1
Photo of Lee

Lee, Champion

  • 2,356 Points 2k badge 2x thumb
I am seeing the same issue from some of my users. Have you opened a ticket with support?
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 45,276 Points 20k badge 2x thumb
Please open a ticket with our Support Team so we can investigate! 
Photo of Lee

Lee, Champion

  • 2,356 Points 2k badge 2x thumb
Thanks Saadet, I opened a case. I will update when I hear something.
Photo of Lee

Lee, Champion

  • 2,356 Points 2k badge 2x thumb
Just talked to support. The support person I talked to said this is a bug that should be resolved in the next update, but was not sure because there is no ETA it this time.  
Photo of HOSLER

HOSLER

  • 84 Points 75 badge 2x thumb
Thank you for checking on this.  I'll wait for the next update and see what happens.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 45,276 Points 20k badge 2x thumb
Thanks, Lee. Looks like this issue is associated with JIRA RC-57800.

Lee, your case is already tagged with the JIRA. HOSLER, if you haven't already opened a case, make sure to mention that JIRA in your case notes 
Photo of Lee

Lee, Champion

  • 2,356 Points 2k badge 2x thumb
Thank you Saadet. I asked for the JIRA, I was going to post it here. But the support person said they do not have access. lol. I knew you would. 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 45,276 Points 20k badge 2x thumb
;) 
Photo of KWS

KWS

  • 60 Points
I am having the same issue and cannot easily resend failed faxes like I used to. I now have to retype the fax number or I get an error about international calling. The numbers show up correct in call long but in wrong format in outbox and sent messages. I chatted with tech support online, but they couldn't figure it out and sent me to this site. Do I need to open a ticket too?
Photo of Jessica - Community Support

Jessica - Community Support, Official Rep

  • 1,196 Points 1k badge 2x thumb
Hi KWS, 

Please open up a Support ticket and include JIRA RC-57800.