Feature Request: Add User email address as column option to Call Log export

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  • Updated 7 months ago

Account Type: US

Business Description: We are a web marketing and hosting firm

High Level Description of request: Add more data options for columns in the analytics portals for export

This afternoon, I was in an online chat with Ring Central Support (Angela D), with the issue of trying to export Performance Report call logs of our users including our user’s email addresses as a column.  Unfortunately, the only user identifying columns that are available are “Name” (display name) and “Ext” (phone extension).   

https://analytics.ringcentral.com/performance-report/default/users

 It would be ideal if more identifiable columns were available for selection, like “Email address”, so that individuals like myself can map that data to other data.  (Display names are too weak of an unique identifier, due to common surnames like Anderson, Johnson, and Nelson).  My suggestion is to please improve the Analytics section, by allowing more data columns to be exported like email address. 

 If your team has a better solution for us to get this information (perhaps via API?), please do not hesitate to let us know or provide an example/walkthrough, thanks!

  

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Robert Eckman

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Posted 7 months ago

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