Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration

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  • Idea
  • Updated 3 months ago
  • Planned
  • (Edited)
  1. Account Type: RingCentral USA
  2. Business: Insurance Agency
  3. High Level Description: Glip Oubtound Caller ID on Texts to Match RingCentral Outbound Caller ID on Texts
  4. Use Case: I configured RingCentral to show my main company number for outbound texts, not my direct line. I want that to also hold true in the unification with Glip app.
  5. Benefits: If the rules are valuable enough to be made available and configured in RC they should be valuable enough to be honored in Glip - otherwise our contacts become confused by unknown numbers showing up in new texts that should be direct replies to their inbound text to us.
  6. Case #: 07631228 
  7. Users/Lines: 2 Users (& growing) with Direct Lines + 1 Virtual Main #
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  • Disappointed and frustrated

Posted 2 years ago

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Saadet, Employee

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Official Response
Hi all, I wanted to provide an update on this request. It is still planned and the Product Team is working on it. The timeline for the release got changed to Q3.