Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration

  • 2
  • 12
  • Idea
  • Updated 3 weeks ago
  • Planned
  • (Edited)
  1. Account Type: RingCentral USA
  2. Business: Insurance Agency
  3. High Level Description: Glip Oubtound Caller ID on Texts to Match RingCentral Outbound Caller ID on Texts
  4. Use Case: I configured RingCentral to show my main company number for outbound texts, not my direct line. I want that to also hold true in the unification with Glip app.
  5. Benefits: If the rules are valuable enough to be made available and configured in RC they should be valuable enough to be honored in Glip - otherwise our contacts become confused by unknown numbers showing up in new texts that should be direct replies to their inbound text to us.
  6. Case #: 07631228 
  7. Users/Lines: 2 Users (& growing) with Direct Lines + 1 Virtual Main #
Photo of Talanton_Insurance

Talanton_Insurance

  • 402 Points 250 badge 2x thumb
  • Disappointed and frustrated

Posted 7 months ago

  • 2
  • 12
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 53,966 Points 50k badge 2x thumb
Official Response
Hey Everyone! I just followed up with our Product Team and this IS planned for Q2 :) So stay tuned!
Photo of Mike Rike

Mike Rike

  • 182 Points 100 badge 2x thumb
WooHoo! Great News Saadet! 

Appreciate the future feature update and communication back to us!

Take care,
- Mike
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 53,966 Points 50k badge 2x thumb
You're welcome! :)
Photo of Talanton_Insurance

Talanton_Insurance

  • 402 Points 250 badge 2x thumb
Great thanks!