Feature Request: Glip / RingCentral App - Align Text Outbound Caller ID to Match RC Phone & Desktop Configuration

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  1. Account Type: RingCentral USA
  2. Business: Insurance Agency
  3. High Level Description: Glip Oubtound Caller ID on Texts to Match RingCentral Outbound Caller ID on Texts
  4. Use Case: I configured RingCentral to show my main company number for outbound texts, not my direct line. I want that to also hold true in the unification with Glip app.
  5. Benefits: If the rules are valuable enough to be made available and configured in RC they should be valuable enough to be honored in Glip - otherwise our contacts become confused by unknown numbers showing up in new texts that should be direct replies to their inbound text to us.
  6. Case #: 07631228 
  7. Users/Lines: 2 Users (& growing) with Direct Lines + 1 Virtual Main #
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Talanton_Insurance

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  • Disappointed and frustrated

Posted 3 months ago

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Jason Spindler

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This reply was created from a merged topic originally titled Outbound caller ID when texting from Glip.

Account type: US; business type: legal practice; 4 users

Seems like an easy feature that Ring Central could enable.  I want to be able to text from Glip with the outbound caller ID displaying as coming from my main office number.  In other words, I want to be able to change the settings so that all recipients of my SMS see my main office number, not some crazy number that I do not want them to have.  This can be done in RC Phone app but not in Glip.  Makes no sense.  This needs to be made available immediately.  
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Talanton_Insurance

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Yep - I have completely removed the Glip (now called RingCentral) app from my iphone due to this limitation. I won't be adding it back until this is fixed.
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Lee, Champion

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It should set the default number you chose in preferences to be your caller ID, for both the phone and texts.