Only notify genuine missed calls in groups & click to dial from browser

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  • Updated 3 years ago
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This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

We use a call group for our incoming sales calls in the UK combined with the desktop app. Currently there are four users in the group. Usually one of us will answer a call but the others then get a notification that they have missed a call.

By itself that's annoying but not a big issue.

The issue is that sometimes, for whatever reason, we do miss a call and need to call that customer back. But there is no way to differentiate in the app between a call that someone answered and one that we really missed without trawling through the call records.

Surely if a call has been answered by someone it shouldn't flag as a missed call.

The other feature that I can't find is an app to allow you to click to dial a phone number from any website. Other systems have this feature and it's standard on mobile phones. Can this be added?
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Bryan Powell

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Posted 3 years ago

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