I'm using the template requested
- We are a Tech Support Start up that manages the support process for over 60 companies.
- Remove the Character Limit on "Queue Names" Under Phone System - Groups - Select a group - Direct Numbers.
- We have over 110 Groups in our phone system. Each Group has a direct number which has a name that is VERY IMPORTANT for the people on our team who answer the phone. We are now limited to the number of characters we can name that number (It's called Queue Name in the system) and it's causing confusion across our team. We need to be able to correctly identify the group the call is coming from immediately!
- Our team will no longer get confused when they see an abbreviated name come up with the phone rings. It is going to save us so much time in the long run.
- We have 113 Groups/lines and 45 Users