FEATURE REQUEST: Remove Character Limits on Phone number names.

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  • Updated 10 months ago
I'm using the template requested 
  1. US 
  2. We are a Tech Support Start up that manages the support process for over 60 companies.
  3. Remove the Character Limit on "Queue Names" Under Phone System - Groups - Select a group - Direct Numbers.
  4. We have over 110 Groups in our phone system.  Each Group has a direct number which has a name that is VERY IMPORTANT for the people on our team who answer the phone. We are now limited to the number of characters we can name that number (It's called Queue Name in the system) and it's causing confusion across our team.  We need to be able to correctly identify the group the call is coming from immediately!
  5. Our team will no longer get confused when they see an abbreviated name come up with the phone rings.  It is going to save us so much time in the long run.
  6. We have 113 Groups/lines and 45 Users
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Lindsay Alaimo

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  • Bummed!

Posted 10 months ago

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George Gary, Official Rep

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Hi Lindsay,

Our Group Call Queue feature supports long call queue names today.   When configuring long names, consider how they will render on different display types (mobile, desktop, and physical phones).  I just tried a 50 character name (see screen shot).   How many characters are typically required?
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Lindsay Alaimo

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Hi George,

I think we are looking at different pieces.  That Group Name is fine.  I need the display name when a call comes through to be longer.  
Here is where I get to the Queue Name:



Then from there I click on Edit and can only edit from here:


That is what shows up for us when a call comes through.  It's how we identify the company calling in.   (Note that the name in the top photo is the one you were referring to.  It's quite long lol.
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George Gary, Official Rep

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Hi Lindsay,

Thanks for the detailed reply with screen shots; it better helped me understand your request.    We originally limited the phone number name field to 15 characters to help ensure the display of the name in call logs/history and on-screen for soft clients and physical phones.   How many characters do you typically need?
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Lindsay Alaimo

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That is a good question.  Here is what I need the names to say:
The Integrated Home Support  (This is probably the longest at 27 characters) . 

It needs to say support at the end too, as each business we work with has 2 numbers.  The other one ends in SIG instead of Support.

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George Gary, Official Rep

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Hi Lindsay,

Thanks for the use case details.  We typically recommend putting any differentiating information first, so call queue members can more quickly identify the call type vs waiting for the end of the name label to scroll across the screen which can take additional seconds.  e.g. Support-Integrated Home, SIG-Integrated Home .  Let me look into options to extend the name length.
(Edited)
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Lindsay Alaimo

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I get that, however for our purposes, each company has 2 lines.  And we support over 60 companies, and growing. For our purposes, it makes more sense to put a partner first.