February 2017 Feature Release

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  • Updated 2 years ago
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Now here! Take a look at our latest release of useful new features and upgrades for you and your workforce, available with your RingCentral Office account.

RingCentral Live Reports
RingCentral Live Reports provides insights into how you are treating your customers and how your agents are performing. Live Reports provides a widget-based dashboard of real-time and historic data to help smaller teams manage their customer experiences and drive agent performance. Learn more about RingCentral Live Reports.

Contact your RingCentral account manager for how you can get Live Reports.



RingCentral for Desktop Updates

Update your RingCentral for Desktop app
To ensure optimal service, please ensure that all users update their RingCentral for Desktop applications to the latest version by February 28, 2017. Note that versions older than 8.3.6 will be retired and will no longer work after this date. Download for Windows or Mac.

Enable users to install and update RingCentral Desktop app without admin help
Now you can grant your users permission to install and update the RingCentral Desktop app on their Windows PC without requiring administrator credentials. System administrators can turn this feature on in the Administrative web portal. Learn more.



New Ways to Stay Organized

Active Directory integration 
Make it possible for users to easily log in to the RingCentral system using Okta and their current Active Directory credentials. Learn more.

Create caller ID names for company numbers 
Make it easier for your users to identify the correct caller ID while setting up call flow and handling rules by adding name labels for a particular department or office location. Learn more.



Additional Updates
  • Log in with your email address: You can now use your email address or Google ID to log in to your RingCentral account.
  • Call Park: You can now park a call or retrieve a parked call from your RingCentral Mobile application.
  • Emergency address registration: Please make sure you and your users have a registered emergency address to allow emergency services to follow up as efficiently as possible when a 911 call is placed.
  • Pin shared items in Glip: In any RingCentral Glip conversation, you can keep track of important shared files, links, and tasks by pinning them to the top of the Shelf.

Integration Updates

  • ProsperWorks for RingCentral: Make and receive calls within ProsperWorks, the #1 CRM for G Suite, increasing call efficiency by removing manual and repetitive tasks.
  • PursuitPro for RingCentral: Augment your Sales Development process by using the PursuitPro Auto Dialer to sequence prospecting calls with RingCentral for Desktop.
  • ExecVision for RingCentral: Search your call recordings by keyword and Salesforce data to listen to the parts of customer interactions that matter most.
  • App Gallery: See all of our integrations available with your RingCentral service.

Release Notes
For more information on these and other changes, check out the latest Release Notes.


Customer Training
Attend one of our virtual training sessions designed to help you fully benefit from your RingCentral service. Register now >> 
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Natalie Carboni, Associate Customer Marketing Manager

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Posted 2 years ago

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SANTMYER

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Since installing the latest update, 8.3.6, several of our desktop apps have been crashing.  I called support and they were not able to resolve the issue (case # 05472560).  I received an email from a support tech named Rachel Lenderink instructing me to rollback to version 8.2.1.  I have done that.  What concerns me is what happens on 02/28.  I can't use the latest update because of crashing and the version that is working now will be discontinued.  Am I going to lose all communication capabilities?
Ringcentral has closed my case but I will be calling again to open new one.
(Edited)
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Jan Ferguson, Channel Partner, Champion

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If a version is discontinued it generally means that no support or revisions are afforded that version. It does not mean that the application will quit working however.
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Mike, Official Rep

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Jan is Correct,  8.2.1 will still work for quite some time.  Every now and then, we'll send out an email to all admins telling them if a certain version will stop working but it's pretty rare.  

Mike 
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SANTMYER

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This was in an email that I received from RC on 02/17/2017.  It specifically states that versions prior to 8.3.6 will no longer work. 


RingCentral for Desktop Updates

Update your RingCentral for Desktop app

To ensure optimal service, please ensure that all users update their RingCentral for Desktop applications to the latest version by February 28, 2017. Note that versions older than 8.3.6 will be retired and will no longer work after this date. Download for Windows or Mac.


(Edited)
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Mike, Official Rep

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My apologies.  You are correct.  They've bumped it to 8.3.6 as you stated. Can you please try to install the latest version again?  We are almost done pushing 9.0 to all accounts.  If the problem continues let us know. 

Mike
(Edited)
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SANTMYER

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Installed 8.3.6 again yesterday.  Crashed again.  Error "Problem: Halt on unexpected exception at location Wintlook"

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Mike, Official Rep

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moving to new thread and opening support case

Please reference the new conversation here: 8.3.6 Desktop App Crashing
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SANTMYER

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Thank you.


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Chris Verdin

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I'd like to test 9.0 if it's available.  I have 2 users that 8.3.6 keeps crashing on.
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Mike, Official Rep

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Hi Chris... Please watch you email. 

Mike 
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SANTMYER

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8.3.6 is still crashing for 4 users here.  I downloaded 8.4.5 from the website and it immediately crashed on one of the users that 8.3.6 was crashing on.