Forcing Status as super Admin

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This conversation has been merged. Please reference the main conversation: Call Queue: Ability for Admin/Queue manager to log user in/out of queue

As a Super Admin user, I think we should be able to force status from unavailable to available and vise versa.  It gives us a chance to see who is away from their desk to push them away or who should be on the phone when doing nothing.  This way reports will be more accurate and help with human error.


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Posted 2 years ago

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Saadet, Employee

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Are you referring to this function within a Call Queue? Or being able to change a User's status at all times?

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