Forwarding capabilities for incoming text messages

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  • Updated 6 months ago
Merged

This conversation has been merged. Please reference the main conversation: Add Advanced Rules to block or forward SMS / Text Messages

Clients are now as likely to text with service requests as they are to call on the phone. We really need the capability to have incoming business texts forwarded to another extension when we are out of the office, on vacation, or in meetings. Is there a way this can be implemented?
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David Shotwell

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Posted 6 months ago

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Luke, U.S. Tier 1 Support

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To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:

  • Number of Digital Lines on the account:
  • Account type (U.S., Canada, UK, AT&T, Telus, British Telecom):
  • A brief description of the business you perform:
  • A high level description of the product or feature being requested:
  • A typical use case scenario explaining how your business would use the feature:
  • Benefit of such feature:
  • Include any related support case number if applicable:

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