Help Center Login Loop when trying to open a case.

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I am an admin so when i click on the Get Help / Help Center in the upper right hand corner, i do my search and everything is just fine. Once i am done i close the tab for this page. Now if you go back to the Get Help / Help Center it will log me off. I tried this with Firefox, Chrome, and IE I get the same results. I spoke with one of your C/S he told me this is a security issue, i told him this is a bug. This feature should allow you to access it as often as you wish with out getting logged out. Because of this I had to call into your C/S to get additional help, if this feature was working i would not have called in for support.
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Steve C Hesse

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Posted 4 years ago

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Kim, Alum

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Official Response
Our team is aware of this and is working diligently to resolve it.  We will update this thread as soon as we hear from them.

If you are unable to open a new case due to this issue. Please try using the following URL: and copy the following into the case notes: RC-54938
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J.B. Ferguson, Champion

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Official Response
For all people having this issue, here is a work-around I just discovered.

It appears that RingCentral is using a token of your login when you try to open up the Help Center. However, if you are already logged in, you can use either of the two links I am providing below to assist you in gaining access. It worked every time for me. It even worked when I wasn't logged in and it did allow me to log in from these links.

After you have logged in to your Administrator -or- User portal, instead of clicking on the "Help" link, use this URL:

If you have any cases pending or need to start a new case, use this URL:

To start a new case, use this URL:

If you bookmark, or shortcut, these links, they will be readily available to you.