Getting white screen when app not used for a while.

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I have another related issue but with the desktop app on a windows 8 machine. If the app is not used for a while and receives a call, it will ring and bring up a white screen in front of the app dialog window. You can't answer or do anything but wait for the call to end and then call them back.
Also the app has white lines in front of certain buttons, a graphical glitch.

Note: This conversation was created from a reply on: Desktop App for Mac - slow to display messages.
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Posted 4 years ago

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Mike, Official Rep

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Hi Joseph, 

I moved this to a new thread since the previous one was Mac related.  I have not seen this before. If it happens again, can you attempt to capture screenshots, and upload them here?

Include any other details that you have, such as how long the app was idle when this occurs, dates, times of calls, etc. 


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