ghost robocalls

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  • Updated 9 months ago

This conversation has been merged. Please reference the main conversation: Robo Caller Mitigation

I've been receiving over 100 most calls everyday for the past 4 weeks on my toll free number. I've worked with RingCentral Tech Support for quite some time but there has been no real resolve. My best solution has been to create an auto-receptionist that requires a button press to be connected to a representative (we are an office of 3 people). After hours these calls would go to voicemail and leave a 5 minute voicemail costing a significant amount of money. The only issue with IVR is that if there is no button press. It still loops three times before disconnecting. This still creates a one minute call which will still cost me around $150USD per month based on the current volume. It would be very useful if I could select the number of times for the message to repeat. 
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Cary Robins

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  • sad and frustrated

Posted 11 months ago

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Brian Biddle

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You are not alone!  We are a small business experiencing the same issue and have gotten a similarly nonchalant response from RC (after all, more $$$ for RC).  My feeling is that this may be a widespread issue for RC customers, many of which are too big to notice the nickel-and-dime nature of these charges.  Strongly agree that the IVR needs to be able to disconnect after 1 time through the announcement, not 3.

RC's earnings just beat estimates by 31% - makes you wonder how much of all that new revenue came from tens of thousands of 50-cent ghost calls nobody noticed...
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Jessica Abel

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We have experienced the exact same issue.  RingCentral support has "no solution" to the matter.  Fraud department can't help. 
The number of 1-800 calls we started receiving once becoming a RingCentral customer tripled and continues to increase.  I believe RingCentral is complicit in the 1800 robocall scam. 
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Jessica Abel

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Has anyone else experiencing this issue seen a drastic decrease in robo 1800 calls starting on around 9/6/19?  
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J.B. Ferguson, Champion

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Nothing here really. To be clear, you are referring to 1-800 (toll-free number) calls, not "one thousand eight hundred calls"...correct?
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Jessica Abel

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I'm referring to incoming calls to our toll free line.
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Thousands of RingCentral have been complaining about robocallers, spam calls, telemarketers for YEARS. There are many many forum threads on the issue. I haven't researched it recently, but it was determined that previous RingCentral Terms of Use included the legal ability to sell our numbers to 3rd parties for marketing purposes AKA robocallers, among other organizations.  (At one time, I couldn't believe it, I read the terms and saw it myself.)  RC actually make a profit on selling our numbers... costing us all a lot of money. How/why would they ever give us a good option to stop the junk calls? (In fact, they may be contractually obligated to never give us the option - but all those they sold our numbers to - we don't know, those are private agreements!) It's simply an added cost to their 'reasonable prices'. If you search the forums, surely you'll run across the posts. 

Regretfully, recently as last year, after shopping around and talking to many millennials at different hosted phone providers, who don't understand POTS phone lines are still a thing - with real copper phone lines attached at the wall - we found RC still offers the best solution for us.  It's unfortunate the cost is so very high - when we include the cost to pay folks to answer junk calls throughout the day.  

Not to worry, although this seems to go on forever, nothing is really forever.  It will change soon, for better or worse.  We are still very thankful for the phone service RC has provided over the years.

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