Glip App not Ready to Replace RC Phone App

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I have had three customers using the Flip App instead of the phone app and missed calls. 
Once i switched them to the Phone Mobile App, calls were not missed. 
Now I read that the phone app is going away at the first of the month. 
This is not good. Has anyone else experienced this issue?
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Larry Davis, Champion

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Posted 2 months ago

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Chris Duquette, Champion

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I mentioned a couple hiccups with the call handling on apps last week and was informed " it's part of the transition" and that "they've made it known during the process as to when it'll be complete." Soooo be prepared for the keyboard warriors to set you straight. (eye roll)
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Andrew, Champion

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I'm in agreement.  Not just from functionality and stability but from UI it just isn't ready or efficient.  Especially for our clients that don't use Glip at all.  Many use different tools like Teams/Slack, etc and I find it difficult to explain to them why the are being made to use their phone amidst all of the other noise in this app.  

RingCentral, please hear us.  We are in favor of the unification process and the direction of it all, but don't take tools away from clients unless the replacements are fully ready and vetted by your core community members.  
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Chris Criner

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Wait...what? The Phone App is going away???
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Saadet, Employee

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Hey all, you can read more about this transition here. We're working on the Mobile apps right now and will tackle the desktop apps next year.
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Larry Davis, Champion

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i have a customer that was using the phone app because the R app was missing calls. 
on the 1st, they were forced off the Phone app and back to the R app. Now they are missing calls again.  I have contacted support in the past on this matter and mentioned it in this thread or another one prior to the move. 
We may end up loosing this customer. i know i wouldn't stick around if i couldn't answer my calls.
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I just remember getting an email like 6 months ago that the apps were swapping and there was a date and I recall it being rather close so I had to have my account manager call my customer to make sure they were as informed as possible on the switch. I don't remember anything being said about these apps taking time into 2020 to be done. It's become too hard to try and keep up with these timelines and what feel like moving goal posts. I can't keep reading every single newsletter I get from ringcentral about updates and whats new, when more often than not it's telling me how much more money I can make if I sell contact center. It's become too frustrating and tiresome at this point to try and keep up.
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J.B. Ferguson, Champion

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I agree that a lot is going on regarding the updates to the apps but I respectfully disagree with the latter portion of your message.

To give the best service to any client it’s a RingCentral reseller’s responsibility (actually ANY provider reseller’s responsibility) to keep current on any and all product updates, new product offerings, service info, etc.. That’s why any provider, RingCentral included, have Channel Managers for partners in order to keep them up to date. These changes about the desktop app being incorporated in 2020 has been common knowledge for many months.

Doctors, attorneys, accountants, and other professionals need to keep up with massive continuing changes in their individual professions. A VoIP/UCaaS partner should, in my humble opinion, be no less professional in keeping up to date with any and all changes involved with the providers they represent.

Just my opinion...Your mileage may vary.
(Edited)
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The last email i received said it is Nov 1. 1919 !!!!!
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Chris Duquette, Champion

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I can't remember it exactly and I dont feel like sifting through my emails but I want to say it originally told me September/October was supposed to be the move. Now I bring it up again since I thought this was supposed to have happened already and the staunch defenders of ringcentral cape up for them without fail.
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Saadet, Employee

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Hey Chris, I know it can be frustrating to keep tabs on these new changes, but we're here to help! :)

Our customers received emails about the migration to the new mobile app at different times throughout the year - to give people ample time to prepare. So the date you received for one client may have been different for another client. Just like our releases, we communicated the change in sections.

I think some people did get confused about this affecting the desktop app, too. But, again, that's not the case. We're going to finish retiring the RC Phone Mobile app by the end of this year. Next step is to for the Product Team to work on the desktop app next year. 
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Chris Criner

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Sorry for the confusion, so once the RC Phone App is gone, will the Ring Central app still support the mobile phone function the Phone App provided? We use the phone app for service support of our clients, and it allows me to use it on my personal phone for work, to separate my business side from my real world side, instead of having to carry two phones around.
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Saadet, Employee

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Hey Chris! The Product Team is working on getting the features that are on the RingCentral Phone app added to the RingCentral app :) 
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Chris Criner

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Hopefully before the Phone app is retired??
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Saadet, Employee

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Yeah, that's the plan ;) 
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Andrew, Champion

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RingCental.  Please hear your users and don't retire the RC Phone App tomorrow!  The Glip/RingCentral app isn't ready. I don't want to sound negative as I'm all for unification but it simply isn't ready and we are going to have some very frustrated end users/clients tomorrow if you go throw with this as I imagine will be the case with many others.  
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Chris Criner

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Agree with Andrew, please do NOT phase out the phone app until you have integrated it into RC app.I'm stunned that this should even need to be mentioned here. You will virtually shut down our service business if you pull the plug.
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Larry Davis, Champion

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I had an issue in the past where the RC app did not receive all calls. This happened before the switch so i put them on the mobile phone app and it worked as expected. 
Now that customer is forced to use the "R" mobile app, she is missing calls again. 
User is not happy
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Currently you have to use the RC Phone mobile app to get some calls and to fill in the gaps have the RingCentral / Glip app as well for the rest of your call handling issues.
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Saadet, Employee

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Hi Larry, there was a known issue with calls not going through but that issue has since been fixed. I would suggest having that user talk to tech support so that they can look into why she's still not getting calls.
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Larry Davis, Champion

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That is great to know. Do you think an uninstall / reinstall will help?
Never hurts. :-) 
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Never hurts, but shouldn't be necessary :)