Glip helper tool prompt

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  • Updated 2 months ago
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Many (not all) users were prompted again for admin credentials to install a helper tool today.  This is a repeat of what happened the last time the desktop app version was updated.

Last time I spoke with a Glip product head but was essentially told "that shouldn't happen," with no explanation of what this is, how it's triggered, or why some users are prompted while others are silently updated.

Please explain?
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Rob LaRose, Champion

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Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey Rob! Our Glip team should be reaching out to you :)
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Rob LaRose, Champion

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Hi Saadet,

   I re-opened the discussion with a Glip PM; Looks like this will happen with any Glip deployment where the app isn't owned by the logged-in user (which is basically every deployment in a business environment).  I can only speak for the macOS desktop app , not Windows.

   It's been acknowledged and referred to a more specific PM for the desktop app.

   I'll provide more info as I get it.