Glip helper tool prompt

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  • Updated 6 months ago
  • Acknowledged
Many (not all) users were prompted again for admin credentials to install a helper tool today.  This is a repeat of what happened the last time the desktop app version was updated.

Last time I spoke with a Glip product head but was essentially told "that shouldn't happen," with no explanation of what this is, how it's triggered, or why some users are prompted while others are silently updated.

Please explain?
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Rob LaRose

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  • repetitive

Posted 2 years ago

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Ben Greiner

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This is an ongoing problem and frustration. RingCentral are you aware of this and do you need help fixing it?
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Saadet, Employee

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Hey Ben, the Product Team is aware. I'm waiting for an update on this one! Thank you for your patience :)
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Eric Braun

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Thanks for keeping us in the loop. In the mean time, is there a useable work-around for this issue?
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Saadet, Employee

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Hey Eric, not that I'm aware of :/