Glip Notifications

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  • Idea
  • Updated 2 months ago
  • Planned
It would be nice if the Glip notifications did not only notify you when the application is offline/not in focus. Notifications should be sent to you anytime you have a direct conversation, missed phone call or voicemail even if the application is opened. 
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Marina Stambaugh, Employee

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Posted 2 years ago

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Chris Duquette, Champion

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thats true
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Luke Sipple

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Thank you Marina.  Ideally, any time the window is not in focus the mobile alerts should come through.  The only time mobile alerts should not come through is when the window is in focus.

In its current state; if you uncheck "Enable Desktop Notifications" you will get mobile notifications better, but then you lose any desktop notifications when the window is out of focus.  That's a deal-breaker for anyone using Glip as their softphone.

As a company who recently migrated from $l@ck - this is driving our users mad.

thank you for considering this!
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CJ Patracone

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I have missed messages because i had the application in focus, I would really like this option too!!
Luke will this be an added feature or is there some way to put in a formal request? Our company of 400+ users was just switched from our old chat and we are missing many useful features that i am trying to reproduce. So far I am leaning towards going back to the old software, but I will try my best to make every use of this software until then.
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Saadet - Community Moderator, Official Rep

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Hey CJ,

I send regular reports to our Product Team of Feature Requests. This one is still a bit new, posted in February. So please vote :)
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Luke Sipple

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Another enhancement to Glip notifications would be the option to quickly MUTE ALL notifications.  This is extremely useful when getting on a webinar / sharing your screen.  This can be accomplished with a bunch of clicks in preferences, but not very practical.

I'm a little surprised that, today, 'Do Not Disturb' mode still lets notifications ping away.
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Saadet - Community Moderator, Official Rep

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Hey Luke, I've made this into its own Feature Request as it varies from the original post

Please reference the new conversation here: Mute All Notification Setting
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CJ Patracone

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Luke, that is a good point. Saadet can you add that to the list of improvements as well.
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Ted Jaffe, Official Rep

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Hi all,

Lots of enhancements coming soon on this topic.  Probably too many to summarize all here - DM/email me for more info: ted.jaffe@ringcentral.com

1. In Q3 we are planning to introduce a new mobile setting that will allow the app to always receive app push notifications for messages regardless of your desktop online status.   This means you should not miss any messages on mobile - ever.  

2. Also in Q3/early Q4 we will be introducing an enhanced DnD (Do not disturb) mode that will become unified with the Glip presence states and additionally will not only block all incoming phone calls but also app notifications on desktop and mobile while in DnD.  When DnD is turned off app notifications would resume as normally configured.

3. We will be introducing an improved experience for badge counts, so that only direct messages, or team messages that include a mention of you (or @team notification coming later) will generate a badge count on your desktop app or mobile app.

As stated above, lots of other details to share here (DM/email if interested) but the Product team knows this is a very important area for our users and customers, so we're working hard on this right now for you all.  And we're also very excited for the enhancements as well!

Take care,
Ted
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J.B. Ferguson, Champion

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Shafa,

Just an FYI, This is still Q2. When speaking of releases and quarters, a company normally means a calendar year, unless they specify otherwise. So, Q1 is Jan-Mar, Q2 is Apr-Jun, Q3 is Jul-Sep, Q4 is Oct-Dec.

For the record, I am NOT a RIngCentral employee but I am a developer. Please don't expect that just because Ted said Q3 for the notifications, that you will necessarily see it on July 1st or 2nd.

If something is to be released in Q3 it could be released anytime between July 1st and September 30th assuming there are no glitches or development issues along the way.
(Edited)
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Ted Jaffe, Official Rep

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Hey guys - Ted here on a mobile device so excuse any typos.This feature launched as originally planned last year, you can find it in the mobile notifications settings section. I'll try to attach a screenshot.
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Ted Jaffe, Official Rep

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Shafa Aijaz

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Thank your, Mr. Ferguson for all the knowledge and information. Really appreciate it! 

Mr. Ted - I have enabled this to "Always", yet when the app is not in focus/use, it still doesn't send push notifications. We are facing this issue with all our employees' devices and I have also sent a debug report already. Is there anything else that you'd require to get a more clear vision of the issue? Thanks! 
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Saadet - Community Moderator, Official Rep

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Hey Shafa! Thanks for submitting a debug log. If you haven't already, you should hear from someone about it. Let me know if that hasn't happened
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Parker Painter

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I share my screen on webex all the time.  What I would prefer is the ability to see a small desktop notification saying I have a message, but do not display the content of the message.   
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Ted Jaffe, Official Rep

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Hi Parker,

Very soon you will be able to set your status as "Do Not Disturb" that will pause desktop app notifications temporarily while you share your screen.

Let's touch base 1-1 to chat more - would love to show you what were cooking up.

Ted

ted.jaffe@ringcentral.com
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Parker Painter

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That is not really the behavior I am looking for.   I spend 70% of my day in meetings, often sharing my screen, then stopping, starting, etc.   I do not want to have to set my status over and over.   I use google hangouts as well as Glip.   It allows me to see notifications that someone sent a message, but it does not show the message.     No need to change status throughout the day and risk forgetting to turn it off, then have an inappropriate message pop up.
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Tim Arnold

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It looks like this feature was rolled out in Ring Central App version 18.11.2! It appears now that setting myself to "Do Not Disturb" results in a silencing of desktop notification popups until I switch back to "Available."


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J.B. Ferguson, Champion

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I also saw this yesterday. I used to show myself as “Away with notifications”. The “Invisible” status gives an impression of watching but I don’t want you to know I’m lurking. Strange choice of a status in my humble opinion.
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Sasha Sosin

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Can you separate the incoming calls from glip notifications? I need calls to still be allowed, but I need to silence message notifications. 
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Ted Jaffe, Official Rep

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Hey there, we'll need to double click on what you mean by message notifications.  Can you please DM me so we can chat live? ted.jaffe@ringcentral.com 
We do have ways to silence notifications just want to be on point on what exactly you expect.
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Duc Cao

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The notifications for mobile and desktop really needs work..

The desktop app doesn't show notifications if it is not in focus and the notification tray should have an indicator that there is a new message.

iOS app only has a badge that comes up and sometimes it'll notify me even with all notifications turned on.