Glip will not let me change my email

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  • Updated 2 years ago
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Account type (U.S., Canada, UK,  AT&T, Telus, BT)
Related case number (if applicable)

Detailed description of problem
glip will not let me change my email, I go to view profile and change the address and i get a message that i have to verify. I get the email and verify and then log back in and have to confirm my physical address. But the email does not change and I cannot send emails to glip anymore.

changing my email should work

Previous troubleshooting steps taken
Tried to find the setting and searched forums rebooted all apps.

Software version

If desk-phone related, have you rebooted phone? 

Number of Users and/or Digital Lines affected.
not sure of other affected users but we have 400+ users
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CJ Patracone

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  • Frustrated at this implementation

Posted 2 years ago

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Saadet, Employee

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Hey CJ,

Looks like you have a duplicate Glip account which is probably what's causing the issues. Our Glip team is looking into this and will be making the necessary changes.

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