Glip will not let me change my email

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  • Updated 6 months ago
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Account type (U.S., Canada, UK,  AT&T, Telus, BT)
US
Related case number (if applicable)

Detailed description of problem
glip will not let me change my email, I go to view profile and change the address and i get a message that i have to verify. I get the email and verify and then log back in and have to confirm my physical address. But the email does not change and I cannot send emails to glip anymore.

Goal
changing my email should work

Previous troubleshooting steps taken
Tried to find the setting and searched forums rebooted all apps.

Software version
9.4.3

If desk-phone related, have you rebooted phone? 
NS

Number of Users and/or Digital Lines affected.
not sure of other affected users but we have 400+ users
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CJ Patracone

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  • Frustrated at this implementation

Posted 6 months ago

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Saadet - Community Support, Official Rep

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Hey CJ,

Looks like you have a duplicate Glip account which is probably what's causing the issues. Our Glip team is looking into this and will be making the necessary changes.

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