Global Setting for Music On Hold

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  • Updated 11 months ago
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Maybe I'm missing it, but I can't find any way to make a global change to our music on hold.  We're a music production company, and we want every extension to always have exactly the same music on hold.  When we decide to change it, I don't want to have to update 20+ extensions.  Maybe this is handled with a template, but that seems unnecessarily clunky.  You'd think there would be a global override of some kind in "Company Numbers and Info" where you can specify the hold music for the entire company.
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Posted 3 years ago

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Billy O'Neal

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This would be a great feature and is one my company could benefit from as well.  Currently, you have to use a template to make a global change.  This is only applicable to extensions, not groups.  Groups you must do on an individual basis.
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Mike, Official Rep

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Hello Clay,  Here are the instructions for creating templates as Billy suggested.
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Jeff Carr

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Clay, you are right on with a global change to music and call transfer music on hold. The template is fine for extensions that need to have custom music applied to different extensions, but we are the same as you. We want all of our music to be the same throughout the company.