Greetings and Screening Screen is missing from Web settings

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  • Updated 3 months ago
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Went to set my screening and Greetings settings so when someone calls they get a ring instead of the "Please hold while I try to connect", after choosing Ringtone instead of music, I tried to save and it gave me an error. I closed out of he website, went back in and now All I have is Call Handling/Forwarding and Messages and notifications, the greetings/screening option is gone.  Went to phone app, was still there and I saw my settings were there.  I came back later to find that my ability to modify Greetings/Screening on the phone app are now gone.  Seems all because I made that setting change I lost setting abilities for Greetings/Screening.  Any help would be appreciated. 
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Scott Muehlberger

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Posted 3 months ago

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Saadet - Community Support, Official Rep

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Hey Scott, I checked your extension and discovered that your Admin set a custom role for you. You'll have to speak with them regarding your settings.
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Eric Callagher

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Sounds like permissions have been restricted.  In my organization we have standardized Screening, Greeting & Hold Music in order to keep it the way we like across the org.  user roles are restricted so users can't change those settings.  This is fairly normal.  I agree with Saadet check with admin
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Scott Muehlberger

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I agree, but I had access and then once I made that 1 change, I lost it. 
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Eric Callagher

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Correlation vs. causation - it's always fun trying to figure out what you can't see.  :)