Have just updated my Windows and now RC will not work and uninstalled and reinstalled without results.

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Have just updated to the newest version of Windows and now my RC will not work.  All I get is a white screen.  I have sent in two crash reports.
Also have talked to support who uninstalled and reinstalled RC, it worked for the first call and then reverted back to the same issue.
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Connie Michelle

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Posted 8 months ago

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Tyler D, Employee

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Hi Connie, 

There are steps you  can follow in a recently released support article that might resolve your issue: 

Troubleshooting: White screen / Black screen / Hollow Window / Win Hook errors

Basically, you can place a config file (linked in the article) to alter the application to render correctly. 

I hope that helps! 

Cheers, 


Tyler
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