A caller calls and listens to the recording informing them that the calls are being recorded then the receptionist answers and asks for Mike at extension 8, the receptionist then hits Xfer button, 8, then has to listen to the recording for the HUNDREDTH time that day, then gets Mike on the phone to let him know who is calling, then hits the Xfer button, the caller is transferred and has to listen to the recording a SECOND time.
What I'm asking Ringcentral to do is modify this so internally the receptionist does not have to listen to the stupid recording 100 times a day and the caller does not waste their time listening to it every time he gets transferred.
This is not a LEGAL question. This is a TECHNICAL question/concern that RINGCENTRAL needs to fix, preferably with a drop down menu to save the receptionist time, as well as ALL internal calls and TRANSFERS.
- Have an option to disable call recording prompt for internal transfer/calling
- Everytime we transfer calls internally, we still hear the call recording prompt
- We can't disble the prompt since we want our caller to hear that the call is being recorded before we start the conversation
- To have an option to disable the call recording prompt for internal calling/transfer
Please create an option to allow admins to choose whether to record ALL calls or only EXTERNAL calls.
We are a small financial services firm (approx 45 users) serving US based financial advisers. We are using RingCentral Professional. For compliance and customer care reasons, we record all inbound conversations related to securities trading and operations. Call queues are setup for the trading team and the operations team. Automatic recording is enabled for all the members of those queues.
We need to record all inbound calls from external callers (our advisers and clients). We are NOT required to record internal conversation between our users. Right now, if my Director of Operations wants to call one of her staff members, the call is recorded. Every call. That is not only unnecessary, it is intrusive and could potentially create a host of legal issues.