How can I change the invisible setting to a longer period of time before it changes me from available to invisible?

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How much idle time is it before the status changes from available to invisible? Can this time be changed or turned off?  I am missing customer calls when this happens
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Kerry Taylor

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Posted 1 month ago

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Jenn, Official Rep

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Hello Kerry!

That would be 15mins is the time. You might want to try our new app. Which handles presence differently based on computer activity. 

Thanks!