How can I transfer a call directly to voicemail without ringing the recipient?

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We have recently install the Polycom RingCentral system and I cannot seem to find any way to transfer a call directly into a recipient's voicemail without ringing their line using the phone itself (not the desktop app). Does anyone have instructions for how to do this?
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Receptionist Group

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Posted 8 months ago

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Danno, Champion

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( During the call, press the Trans soft key

( Press Blind soft key

( Dial *0

( Dial the extension number of the voicemail that the caller is to be sent to

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HEBW Reception

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Did this work for you? When I follow these instructions it disconnects.
What am I doing wrong?
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Danno, Champion

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Yep do it all the time.  What is your default transfer type on your phone?
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Laura Yearke

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For our system, after *0 and the extension, I also have to hit the "Send" soft key, then I can hang up and the call goes into their voicemail