Fax: omit cover sheets from sent by email AND include info in the subject line

  • 0
  • 9
  • Idea
  • Updated 1 month ago
  • (Edited)
How do I omit the RingCentral Fax Cover Sheets from sending by email ... AND include info in the subject line? We need the subject line to search faxes when sent. Thanks.
Photo of CENICEROZ

CENICEROZ

  • 130 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 9
Photo of Dan

Dan

  • 446 Points 250 badge 2x thumb
Please add this feature!!!  I send email faxes (to auto dealerships) that need to be simultaneously emailed to the recipient as well (BCC), so there is always a subject line for the email-fax... Ring Central ALWAYS adds a fax cover (incomplete) whenever the documents are emailed and faxed.  I just want to turn OFF the option to have a fax cover.  Even if I put a Subject Line on the email... No fax cover please.  I use Salesforce and all of my work flows are automated and efficient. This is a huge inconvenience and very unprofessional looking when a client gets the fax and there is no Attn, Comment, Logo, and really no need for a cover... I have my own automated cover sheets in Salesforce.  Turn OFF cover sheets COMPLETELY for emailing faxes... PLEASE!!!
Photo of Dan

Dan

  • 446 Points 250 badge 2x thumb
I just got off the phone with customer support and they explained there is currently no way to turn off fax cover sheets while emailing the documents through an email that has a subject line... I might need to find a new email-fax service if Ring Central doesn't add the option to turn off cover sheets completely.
Photo of Dan

Dan

  • 446 Points 250 badge 2x thumb
This reply was created from a merged topic originally titled Please add the ability to turn off fax cover sheets.

What about if you send faxes through Salesforce or an email account and there is always an additional recipient that needs to have a Subject Line?  Please add the ability to turn off fax cover sheets!!!  When using an email to send a fax, there is no way to put Attn to anyone or add a complete comment... I just want to turn them off completely and use my own automated fax cover sheet in Salesforce... Please!
(Edited)
Photo of KUELTZO

KUELTZO

  • 102 Points 100 badge 2x thumb
Yes. Add this feature immediately. I am sending faxes from a contact form online and even though I have it set up to send the email as a fax with no subject in the email, once the fields are filled and submitted, it still sends the blank cover page. I only want it to send the 1 page of filled out information.
(Edited)
Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb
CENICEROZ, if you omit the fax cover sheet via e-mail, you will not have the subject line info (which is included in the fax cover sheet). 
Photo of Daniel

Daniel

  • 200 Points 100 badge 2x thumb
Kim... Maybe you didn't understand.  Many of us need to send email faxes with a subject line (Saleforce doesn't allow you not to), but we don't want the RingCentral fax cover sheet automatically added.  Please add the feature to omit the fax cover sheet regardless of whether there is an email subject line.
Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb
@daniel - to clarify, where do you want the subject line to show up...if you omit the cover page? 
Photo of Dan

Dan

  • 446 Points 250 badge 2x thumb

We don't want the subject line to show up anywhere except the email. Salesforce requires a subject line in order to send an email. Because of this, all the email faxes using RingCentral in Saleforce have a cover page created from the subject line. We just want to turn off the RingCentral trigger Completely that creates a fax cover automatically when a subject line exists... Since Salesforce requires a subject line on all emails.

SOLUTION: RingCentral - Have a check box in settings for faxing that disables fax cover sheets COMPLETELY, regardless of whether there is a subject line on the email (efax).

Does that make sense? We don't want the RingCentral cover page when sending email faxes through Salesforce, but Salesforce requires all emails to have a subject line.

(Edited)
Photo of Funding Faxes

Funding Faxes

  • 120 Points 100 badge 2x thumb
Agreed, there should be a way to completely omit cover sheets, no need to depend on the subject.
Photo of Mack

Mack

  • 120 Points 100 badge 2x thumb
I just include my own cover sheet with the fax I send.  That way I can have any subject and any format or logo that I choose.  It's the same thing you'd have to do if you sent a fax with your own fax machine, so it's usually easy to do.
Photo of Dan

Dan

  • 446 Points 250 badge 2x thumb
Ok... but I still need a solution for sending an efax from services that require a subject line, without a RC fax cover being added. How can we disable any RC fax from ever being made regardless of whether a subject line exists or not on the email? Please!!! This is a simple default to add.
Photo of Pierre-Marc Rioux

Pierre-Marc Rioux

  • 202 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Deactivating Cover Page.

Hello! Would it be possible to have the possibility of completely deactivating the Cover Page and not only be able to turn it off if there is no Subject in the email ? Thank you!
(Edited)
Photo of Dan

Dan

  • 446 Points 250 badge 2x thumb
RingCentral, Are you planning to add this option? I hope so.
Photo of Hank

Hank

  • 84 Points 75 badge 2x thumb
Please allow faxes by email to omit cover sheet regardless of whether there is a subject.
This reply was created from a merged topic originally titled Include e-mail subject line in Ring Central confirmation e-mail.

We are US company using the e-fax capability through Ring Central. My staff expressed interest in having the ability to see the subject line from their fax e-mail in the confirmation receipt from Ring Central. Our company sends faxes that require confirmations for compliance purposes. It would enhance efficiency for them to immediately know which fax was confirmed as sent - without having to figure it out from the names of the attachments. 

Case number was 04903155
Photo of ADMIN ACCOUNT

ADMIN ACCOUNT

  • 114 Points 100 badge 2x thumb
We also need this!!!!
Photo of Patrick Arehart

Patrick Arehart

  • 60 Points
We need to also be able to turn off cover pages in all situations. Please add a checkbox or option to disable all cover pages sent via the RC fax service.
Photo of TLAPA

TLAPA

  • 280 Points 250 badge 2x thumb
Unnecessary fax cover sheets waste time and money. Please, Please, Please help us disable this useless feature from the 1990s.